Worst service experience of my life
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Worst service experience of my life
08-08-2005, 10:28 AM
I have had the worst car dealership experience of my life with Volvo of South Atlanta. Shortly after buying my Volvo XC 90 from them, I took it back in to have the sunroof repaired (it didn't work at all). After keeping it for a week, they told me it had been repaired. When I arrived to pick it up, I noticed grease on the carpet. When I pointed it out, the kid that drove it around started screaming at me, saying that it wasn't his fault. After the grease was cleaned (and I received an apology from the service manager), I left with the vehicle. Shortly thereafter, I noticed that the mechanics left greasy fingerprints all over the headliner while they were working on it. I took it back in, and after they detailed it twice (keeping it for another week), I picked it up again. After bringing it home, I noticed that during that visit, they had managed to put a dent in the front passenger door. I took it back again, and it was in the shop for another week while they disassembled the door to repair it.
I called Volvo to let them know about the unacceptable way the service department at the dealership was being run, and I spoke with the dealership GM.
Volvo of South Atlanta took what should have been a simple repair into a nightmare. Every time I left the dealership, the vehicle was in worse shape that when I took it in.
I just wanted to let others know, in case you're thinking about buying a Volvo or having yours serviced, don't walk-RUN from Volvo of South Atlanta.
Has anyone else had a bad experience there? Is there a dealership in Atlanta that provides good service?
08-08-2005, 06:26 PM
Many dealers suck to some degree. As a former apprentice mechanic, I noticed that many mechanics do not have a professional and considerate attitude.
Unfortunately, your bad expreiences are, it seemed due to negligent staff, not a negligent dealership.
At least the dealership admitted responsibility 3 times, but they really need to discipline their staff and improve their procedures.
08-08-2005, 11:47 PM
Sounds like they pay them minimum wage... You get what you pay for!
03-01-2006, 09:06 AM
I'm in my fifties, and literally cannot remember a time when a "mechanic" worked on my car(s) would not damage something else (often urelated) in the process. I try to do as many repairs myself as I possibly can, to avoid "collateral" damage. I also had to repair and fix damage(s) done by mechanics. I think cars die prematurely, because of the cummulative damage mechanics cause with repairs. I won't start my personal case stories, because I'd be writing all day long, and still not be done with it. My very last event (two months ago) was having to drop the fuel tank, because the electrical connector of the fuel pump and sensor was jammed between the bottom of the car and the top of the fuel tank as a result of a fuel sensor unit replacement. Would have been in a fine pickle with a shattered connector (winter cold hardening + road shocks/compression) with live exposed wires next to fuel - never mind the no longer functioning fuel pump.
03-11-2006, 05:28 PM
Sounds pretty bad. I don't think it's the worst experience of your life, and if it is, I'd gladly change lives with you sister. j/k
Sounds like you handled it right, did you think of contacting the better business bureau(SP)? That's a lot of dough to spend on a vehicle to have issues like that. I'd roll the mright under a bus. No kiddin on that one. Call or write a complaint to the owner too. If you are indeed right, and I'm sure you are, then you should have no reservations about doing that. Sorry it happened, that's why car dealerships get bad names.
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